We have found out that tracking number is not available for small packets (2kg or less) of SAL and surface mail. "Registered mail" service is still available for these services with additional charge, but we are not able to trace the parcel clearly.
To pursue top quality service, we would like to stick to traceable shipping methods by avoiding predictable troubles (lost parcels, etc.).
So we decided not to handle small packets service of SAL and surface.
Regular parcel (heavier than 2kg) of SAL and surface are still available which are less expensive than EMS.
As we will insure SAL and surface to be compensated up to JPY20,000 in case of accidents, total amount of JPY750 (handling charge + insurance) will be automatically included in the shipping cost when you choose SAL or surface.
For EMS, insurance is included in the cost itself, only JPY300 of handling charge will be included like so far.
In conclusion, if your parcel is 2kg or less, EMS is the best option. It's much faster but less expensive than SAL and surface, plus insured.
If your parcel is heavier than 2kg, SAL or surface can also be options for you.
You can check weight and shipping cost estimation during order procedure.
We are sorry for confusing you in this matter and wish you understand a tracking number system is very important for us to maintain a high customer service.
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